Call Center executive at PHLOX TECH GLOBAL

An Inbound Call Centerhandles only the inboundcalls from the customers.
The representatives of aninbound call center are individuals who answer these calls.
Their responsibility is to respond to incoming calls from the customers to take their orders, answerquestions and inquiries


Eligibility +2 or Any Degree, Must have good Communication

Experience 0-2 Years

Location Hyderabad


Job Position: Call Center Executives

Type of Employment: Permanent and Full-time job

Job Location: Hyderabad

No. of Openings: 30+

Executives Must have:

· Candidates should be a minimum graduate with Having 0-2 years’ experience in inbound call handling

· Handling inbound calls by assisting customers who have specific inquiries

· Provide personalized customer service of the highest level

· Good verbal and written communication skills in English

· Candidates should quality oriented

· A sound knowledge of telephone etiquette

· Ability to comprehend the call in effective manner

· Quality management- looks for means of improving as well as promoting quality

· Good Team Player

· Willingness to work in Night Shifts.

Preferred:

· Ability to comprehend, capture as well as interpret basic customer information

· Should be eager to take up new responsibilities as per the company needs

· Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization

Team Leads:

Job Position: Team Lead

Type of Employment: Permanent and Full-time job

Job Location: Hyderabad

No. of Openings: 5+

Must Have:

· Must be a graduate or more qualified with minimum 1 year experience in Team management.

· Ability to lead a minimum team of 15 persons

· Ability to make efficient use of resources

· Ability to communicate with all the team members

· Ability to maintain good communication and team spirit among the team members

· Sound judgmental powers

· Ability to handle any escalations from the customers

· Ability to manage difficult customer situations, to respond promptly to the needs of the customer

· solicit feedback to improve service, respond to requests for service/assistance

· Analyze the various parts of a problem properly and develop logical solutions

· Willingness to work in Night Shifts.

Preferred:

· Having experience in managing teams within a call center is a added advantage.

· Should be able to report the progress to all the managers in appropriate manner

· Should be able to help the team in maintaining good quality in the work.

· Quality management- looks for means of improving as well as promoting quality


NOTE:
We are looking for Resumes only.
Shortlisted candidates will be called for Interviews.
We will share the related info with the Shortlisted candidates later.

Mail ur CV to:
hr@phloxtechgloabl.com

Posted in: Hyd jobs